Refund Policy

Last updated October 12, 2026

Contact: contact@pullzeaudio.com

PullzeAudio is a paid subscription Windows desktop application offered at $15 USD per month or $135 USD per year and delivered electronically. All sales are final and we do not offer voluntary refunds. Any refund or remedy the law requires remains available. This covers every purchase channel we run, including:

  • Card and other payment methods offered through the dedicated secure card checkout.
  • Crypto payments placed through the same checkout.
  • Any other method we may offer when you buy.

Express waiver: to the fullest extent the law allows, accepting the account agreement waives any entitlement to a voluntary refund, return, exchange or change-of-mind cancellation. Rights and remedies that cannot lawfully be waived are unaffected. The Terms Of Service, this Refund Policy and the Privacy Policy are reviewed in the account agreement before licensed audio use, and buying through the checkout does not by itself record agreement acceptance.

Use the one-hour free trial to decide whether the app suits you before you buy. The hour starts on the first authorised device activation, which can happen when the desktop app signs in before any sound is played, and it keeps running while the app is closed. Free trials do not include support, so you work through the app yourself. The trial does not entitle you to a voluntary refund on a later purchase.

What you buy is a digital licence delivered as a licence key, not a physical product. Once the payment is verified, the licence is issued to the account email that made the purchase. Keep your receipt and use the same address when you sign in. After the licence has been delivered, none of the following creates a voluntary refund entitlement:

  • Not downloading the installer.
  • Not running the installer on your PC.
  • Not activating the licence in the app.
  • Not signing in to your account.
  • Stopping use of the app after installing it.

The installer download and the licence are separate parts of delivery. A delivered key grants the purchased licence under the Terms Of Service, and downloading the installer alone does not grant paid access. If a verified purchase or its key is missing, contact us with the purchase email and your receipt so we can trace the delivery. Rights about undelivered or misdescribed content remain unaffected.

For paid customers, if PullzeAudio does not run correctly on a supported 64-bit Windows 10 or Windows 11 system, we will work with you to fix it. This support does not apply to free trials. In practice we will:

  • Investigate reproducible faults and ship updates within the major version you bought, since every 1.x.x update is included at no extra cost.
  • Work through diagnostic steps with you through your support conversation on the site.
  • With your explicit consent, ask the signed-in app for a bounded diagnostic report so the fault can be read from the evidence rather than guessed at.

Our commitment is to make PullzeAudio work on your supported PC. It is not to undo your purchase because you changed your mind.

You are responsible for confirming, before you buy, that your system meets the requirements:

  • 64-bit Windows 10 or Windows 11.
  • Administrator rights on the PC for the first install.
  • An internet connection for sign-in, activation and the periodic licence checks the app needs to keep processing audio.

PullzeAudio does not run on ARM Windows, on 32-bit Windows, on Windows 7, 8 or 8.1, on macOS, on Linux, on consoles, or in virtual machines that do not expose stable hardware identifiers. Buying a licence for a system we do not support is not a refundable mistake. If you are unsure whether your PC qualifies, ask us before you check out and we will answer plainly.

Paid access can be revoked when a refund, chargeback or payment reversal is processed. Reversing a payment does not entitle you to keep using the software you bought.

Do not file a false chargeback. Knowingly claiming that an authorised purchase was unauthorised, or falsely claiming that a licence key you received was never delivered, in order to obtain a payment reversal is chargeback abuse and may be fraud. Deciding not to download, install or use the software after receiving the licence does not make a false delivery claim true.

We contest unsupported disputes with the relevant purchase, delivery, activation and usage records. Where the evidence supports suspected fraud, we may report it to the payment provider or the appropriate authorities and pursue the amounts lawfully owed. A genuine billing error, an unauthorised payment, a non-delivery or another valid dispute is not fraudulent merely because a key was generated. Nothing in this policy prevents you from exercising a right that cannot lawfully be excluded.

Payments run through WooCommerce on this website, and the individual payment providers shown at our checkout may publish terms of their own. Where those terms leave a voluntary refund to our discretion, we decline it. This policy does not override a mandatory legal right or a provider’s binding obligations.

Refund questions, compatibility questions and diagnostic requests: contact@pullzeaudio.com.

We read every message and do not auto-reply. Please allow us up to two business days before following up.

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